Routes
A route is an ordered list of stops with a crew and a truck. Crews run it from the app, ticking stops off or skipping them with a reason, while the office watches progress on the map. Built for snow, where order and speed are the whole job, and usable for green-season routes too.
Routes are Professional and up (routes). Found under Dispatch → Routes.
The storm header needs weather alerts (weatherAlerts), also Professional.
At a glance
- Make one: Dispatch → Routes → Create Route.
- Seasons: Winter, Green Season, All Season.
- Run it: the Stop Checklist in the app and on the route card.
- Shorten it: Optimize, then Apply Optimization.
- Watch it: the map, with trucks online and the equipment layer.
Building a route
Create Route
Name it, pick the season, and assign a crew and a piece of equipment: the plow truck or spreader from Equipment.
Add stops
Search properties and add them in service order. Drag to reorder. The map on the right shows the stops as you go; a property with no coordinates can’t be placed, and the map says so.
Optimize, if you like
Optimize proposes a stop order and shows a preview: current order against optimized, distance and time saved, and whether it used road distances or straight-line estimates. Apply Optimization keeps it; closing the preview keeps your order.
Running a route
Each route has a Stop Checklist. The crew works it from the app: Done on a stop, or Skip this stop with a reason (No access, Customer cancelled, Weather conditions, Equipment issue, Already serviced, Other). The route card in the office shows how many stops are done out of the total, the Next stop, and skipped stops with their reasons. Reorder mid-route and Save Order when a storm changes the plan.
The map shows every route’s stops and, on the equipment layer, where the assigned trucks are. The sidebar counts trucks online, refreshing every 15 seconds.
The storm header
The Routes page carries a header that reads Quiet on the radar until snow starts falling near your properties or two inches are forecast in the next six hours. Then it shows the storm’s accumulation, temperature, wind and when it started, and turns red when the storm’s total, what has fallen plus what is still forecast, reaches six inches, or when the wind is high or the cold is extreme. The two-inch trigger is fixed; there is no setting for it.
The header is a status on the page. It sends nothing to your crews and doesn’t dispatch routes for you: message your leads and send the routes yourself.
Seasons
Routes file under Winter, Green Season or All Season and the page filters by it. A winter route and a green route can cover the same properties with different stop orders and different trucks.
Tips
- One truck per route. Two trucks on one route can’t tell the app who did what.
- Skip with a reason, every time. “No access” three storms running is a customer conversation, and the reasons are how you’ll know.
- Snow contracts first. Properties under a signed snow contract are the ones that belong on the route; build from them.
Troubleshooting
A stop won’t appear on the map. The property has no coordinates. Open it under Properties and confirm the address so it geocodes.
Optimize is greyed out. Select a route first; it optimizes one at a time.
The storm header never lights up. Weather alerts need a service area set and the feature on your plan. See Integrations.