Working offline
Half the properties you service have bad signal. The app keeps the thing that matters most - your hours - working without it. Most of the rest of the job needs signal to save.
Worth reading before the day it matters.
What works with no signal
- Seeing today’s jobs, addresses and notes, as long as the app loaded them earlier
- Clocking in and out
What needs signal
- Starting a job, marking it complete, and the notes you leave when you complete it
- Ticking checklist items
- Taking photos. A photo taken with no signal isn’t saved - the app says Failed to upload file. Take it again once you have signal.
- Loading jobs you’ve never opened
- Seeing changes the office made in the last few minutes
- Anything about customers or invoices beyond today’s work
How catching up works
A clock-in or clock-out made with no signal waits on the phone and goes to the office on its own when signal returns - usually within a few seconds of reconnecting. Keep the app open until it has gone through.
Closing the app, uninstalling it, clearing its data or wiping the phone while a clock-in or clock-out is waiting can lose it. If a phone is being replaced, get it on wifi first and let it catch up.
Start the day with signal
The most useful habit: open the app once before leaving the shop, while you’re still on wifi. That loads the day’s jobs onto the phone, so you can still see them in a dead zone.
Troubleshooting
A photo didn’t save. Photos need signal. If the app said Failed to upload file, the photo wasn’t saved - take it again once you have bars.
A job I finished still looks open in the office. Marking a job complete needs signal. Once you have it, open the job and mark it complete again if it still shows open.
Times look wrong. Check the phone’s clock is set automatically. If a time is still off, tell your supervisor the same day - they can correct the time entry.