Working offline
Half the properties you service have bad signal. The app keeps the work you do at the property going without it - your hours, finishing the job, the checklist and the photos - and sends it to the office when signal comes back.
Worth reading before the day it matters.
Working offline is Starter and up (offlineMode). On a plan without it the app doesn’t hold work for later - it says so, and you try again with signal.
What works with no signal
- Seeing today’s jobs, addresses and notes, as long as the app loaded them earlier
- Clocking in and out
- Marking a job complete, with the notes you leave when you complete it. The app says No signal - job marked done on this phone.
- Ticking checklist items and finishing the checklist
- Taking photos. The app says No signal - photo saved on this phone and uploads it when you’re back in range.
What needs signal
- Starting a job
- Loading jobs you’ve never opened
- Seeing changes the office made in the last few minutes
- Anything about customers or invoices beyond today’s work
How catching up works
Everything done with no signal waits on the phone and goes to the office on its own when signal returns - usually within a few seconds of reconnecting. Clock-ins and clock-outs go first, then finished jobs and checklists, then photos. Clock-ins, clock-outs and finished jobs keep the time you tapped them, not the time they arrived. Keep the app open until it has all gone through.
Closing the app, uninstalling it, clearing its data or wiping the phone while work is waiting can lose it. If a phone is being replaced, get it on wifi first and let it catch up.
Start the day with signal
The most useful habit: open the app once before leaving the shop, while you’re still on wifi. That loads the day’s jobs onto the phone, so you can still see them in a dead zone.
Troubleshooting
A photo didn’t show up in the office. A photo taken with no signal waits on the phone until you’re back in range. If the app said Failed to upload file instead, it reached the office and was turned away - take it again.
A job I finished still looks open in the office. It’s still waiting on the phone. Get back in range with the app open and it goes through on its own.
Times look wrong. Check the phone’s clock is set automatically. If a time is still off, tell your supervisor the same day - they can correct the time entry.